FAQ – tanlov.com
FAQ

Frequently Asked Questions

What is the minimum order quantity?

Our MOQ starts at 50 pieces. We designed this for small brands and startups.

What file formats do you accept for logos?

We accept PNG, JPG, and SVG for instant online preview. PDF, AI, and EPS files are also accepted and reviewed by our artwork team before production.

How long does production take?

Standard production takes 7-10 business days after artwork approval. Rush orders can be completed in 3-5 business days for a 15% surcharge.

Can I see a proof before production?

Absolutely! Every order goes through our artwork review process. You will receive a digital proof for approval before we start production.

Do you ship internationally?

Yes! We ship worldwide with tracking. Shipping costs are calculated based on your location and order size.

What logo methods are available?

We offer gold foil stamping, embossing, screen printing, and debossing. Each method has a different look and per-unit fee.

What is your return policy?

Since every order is custom-made with your logo, we do not accept returns. However, if there is a manufacturing defect, we will remake your order at no cost.

How do I place a bulk order?

Simply use our online customizer to design your pouch and submit an inquiry. For orders over 5,000 pieces, contact us directly for special pricing.